SmartHelp AI Agent
A multi-agent support system using RAG to answer complex technical queries instantly, reducing support costs by 60%.
Project Type
AI SaaS Platform
Timeline
5 months
Our Role
AI Lead Developer
The Challenge
The client was overwhelmed by 5,000+ support tickets daily. Traditional chatbots failed to understand technical nuances, leading to low customer satisfaction and high support agent burnout.
Key Features
Multi-agent orchestration
Retrieval Augmented Generation (RAG)
Semantic search across documentation
Automated ticket triaging
Technical Architecture
We engineered a multi-agent system where a 'Triage Agent' classifies issues, a 'Research Agent' retrieves answers via RAG from technical docs, and a 'Response Agent' drafts human-like replies.
"This isn't just a chatbot; it's like having our best support engineer available 24/7. It handles complex debugging questions flawlessly."
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